Terms & Conditions

We are not a medical practitioner or provide medical advice

The Information that you obtain or receive from Karewellness, and its employees, contractors, partners, sponsors, advertisers or otherwise on the Site is for informational and logistical purposes only.

The information provided on the Site is not intended as a substitute for, nor does it replace professional medical advice, diagnosis, or treatment. Do not disregard, avoid or delay obtaining medical advice from a qualified health care professional. Do not use the Site for emergency medical needs. Your use of information provided on the Site is solely at your own risk. Nothing stated or posted on the Site or available through any service is intended to be, and must not be taken to be, the practice of medicine or the provision of medical care.

We do not recommend or endorse any specific tests, physicians, procedures, opinions, or other information that may appear on the Site. If you rely on any of the information provided by the Site, you do so solely at your own risk.

No Contractual or Professional Relationship

By using the services of Karewellness, no contractual or professional relationship is created between the patient and the health care provider.

Karewellness makes every effort to validate the qualifications of the medical professional, as we aspire to become a single source of quality information to provide non-emergency medical care. Nevertheless, we make no guarantees, representations or warranties whatsoever, whether expressed or implied, with respect to professional qualifications, expertise, quality of work or other information herein. Further, we do not, in any way, endorse any individual described herein. In no event shall we be liable to you or anyone else for any decision made or action taken in reliance on such information.

We cannot guarantee the availability of any health care provider at any particular time. We will not be liable for cancelled, delayed or otherwise unfulfilled appointments or any injuries resulting there from, or for any other injuries resulting from the use of the Site or Services whatsoever.

You are strongly advised to perform your own investigation prior to selecting a health care provider including verification of listed credentials and education.

Fees and Charges

Even though the Karewellness provides free of charge service to search and book appointments with the health care provider, the health care provider will charge for the usual consultation and medical services rendered. Karewellness has no control or concern with the fees and costs charged by health care professional listed by the Site or informed by the call centre team. The charges incurred for any medical services rendered by collaborating health care professional profiled on the Site will apply and will be entirely your responsibility.

In addition, Karewellness has all the rights to levy any penalties for non-standard behaviour including consistent 'No-Shows'. In any case, Karewellness will warn the user for any such impending penalties. This is done to discourage and/or stop any person and/or entity jeopardising the true intent of our service.

Rules of conduct

  1. You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.
  2. You may not post or transmit Content, (even if made in a joking, sarcastic or unintended manner), if it in any way:
  • is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
  • harasses or advocates harassment of another person;
  • involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing or "spamming";
  • promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
  • infringes upon or violates any third party's rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity];
  • promotes an illegal or unauthorized copy of another person's copyrighted work;
  • contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
  • provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
  • contains video, photographs, or images of another person age 18 or older without his or her express written consent and permission or those of any minor (regardless of whether you have consent from the minor or his or her legal guardian);
  • tries to gain unauthorized access or exceeds the scope of authorized access (as defined herein and in other applicable Codes of Conduct or End User Access and License Agreements) to the Site or to profiles, blogs, communities, account information, or other areas of the Site or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
  • interferes with another user's usage of the Site;
  • refers to any website or URL that, in the sole discretion of Karewellness, contains material that is inappropriate for the Site, contains content that would be prohibited on the Site, or violates the letter or spirit of these Terms of Use.
  1. You must use the Site in a manner consistent with any and all applicable laws and regulations. Illegal and/or unauthorized uses of the Site, including without limitation, collecting usernames and/or email addresses of registered members by electronic or other means for the purpose of sending unsolicited email and unauthorized framing of or linking to the Site, are not permitted. This includes the unauthorized interception of the data stream coming from or going into the Site, as well as attempting to gain unauthorized access to the Site or exceeding your authorized access
  2. Karewellness may review, edit, reject, refuse to post and/or delete any Content that in the sole judgment of Karewellness violate these Terms of Use or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of another person.
  3. Any information provided by you on this Site shall not be misleading in any way.
  4. Karewellness shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group(s) of People, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).
  5. You understand that Karewellness has the right at all times to disclose any information (including the identity of the persons providing information or materials on the Site) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and you hereby expressly authorize us to) disclose any information about you to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.


  1. You may not engage in advertising to, or solicitation of, other users through the Site to buy or sell any products or services, including, but not limited to services related to the Site. You may not transmit any chain letters or unsolicited commercial or junk email to other users via the Site. It is also a violation of these Terms of Use to use any information obtained from the Site in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person outside of the Site without their prior explicit consent.
  2. You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.



  • Karewellness, directly and indirectly, collects information regarding the Practitioners’ profiles, contact details, and practice. Karewellness reserves the right to take down any Practitioner’s profile as well as the right to display the profile of the Practitioners, with or without notice to the concerned Practitioner. This information is collected for the purpose of facilitating interaction with the End-Users and other Users. If any information displayed on the Website in connection with you and your profile is found to be incorrect, you are required to inform Karewellness immediately to enable Karewellness to make the necessary amendments.
  • Karewellness reserves the right to moderate the suggestions made by the Practitioners through feedback and the right to remove any abusive or inappropriate or promotional content added on the Website. However, Karewellness shall not be liable if any inactive, inaccurate, fraudulent, or non- existent profiles of Practitioners are added to the Website.
  • Karewellness shall not be liable and responsible for the ranking of the Practitioners on external websites and search engines
  • Karewellness shall not be responsible or liable in any manner to the Users for any losses, damage, injuries or expenses incurred by the Users as a result of any disclosures or publications made by Karewellness, where the User has expressly or implicitly consented to the making of disclosures or publications by Karewellness. If the User had revoked such consent under the terms of the Privacy Policy, then Karewellness shall not be responsible or liable in any manner to the User for any losses, damage, injuries or expenses incurred by the User as a result of any disclosures made by Karewellness prior to its actual receipt of such revocation.s
  • Practitioners explicitly agree that Karewellness reserves the right to publish the Content provided by Practitioners to a third party including content platforms.
  • You as a Practitioner hereby represent and warrant that you will use the Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and Karewellness accepts no liability for the same.
  • Consulting Provided Online or Physically , is solely at the discreet of Practitioner, Karewellness do not influence the Practitioner in providing treatment nor Prescribing any specific medicine.  Practitioner provide Consultancy and Prescribe the Medicine based on his Experience and Karewellness has not right to influence the Doctor. 


Karewellness ensures easy access to the Practitioners by providing a tool to update your profile information. Karewellness reserves the right of ownership of all the Practitioner’s profile and photographs and to moderate the changes or updates requested by Practitioners. However, Karewellness takes the independent decision whether to publish or reject the requests submitted for the respective changes or updates. You hereby represent and warrant that you are fully entitled under law to upload all content uploaded by you as part of your profile or otherwise while using Karewellness’s services, and that no such content breaches any third party rights, including intellectual property rights. Upon becoming aware of a breach of the foregoing representation, Karewellness may modify or delete parts of your profile information at its sole discretion with or without notice to you.


  • All Critical Content is content created by the Users of www.Karewellness.com(“Website”)and the clients of Karewellness customers and Practitioners, including the End-Users. As a platform, Karewellness does not take responsibility for Critical Content and its role with respect to Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000.. Karewellness’s Feedback Collection and Fraud Detection Policy, is annexed as the Schedule hereto, and remains subject always to these Terms.
  • You understand that by using the Services you may be exposed to Critical Content or other content that you may find offensive or objectionable. Karewellness shall not be liable for any effect on Practitioner’s business due to Critical Content of a negative nature. In these respects, you may use the Service at your own risk. Karewellness however, as an ‘intermediary, takes steps as required to comply with applicable law as regards the publication of Critical Content. 
  • If Karewellness determines that you have provided inaccurate information or enabled fraudulent feedback, Karewellness reserves the right to immediately suspend any of your accounts with Karewellness and makes such declaration on the website alongside your name/your clinics name as determined by Karewellness for the protection of its business and in the interests of Users.
  • Karewellness shall have no obligation to pre-screen, review, flag, filter, modify, refuse or remove any or all Critical Content from any Service, except as required by applicable law.
  • Karewellness reserves the right to collect feedback and Critical Content for all the Practitioners, Clinics and Healthcare Providers listed on the Website


Karewellness has designed the ranking algorithm in the best interest of the End-User and may adjust the ranking from time to time to improve the quality of the results given to the patients. It is a pure merit driven, proprietary ranking algorithm which cannot be altered for specific Practitioners. Karewellness shall not be liable for any effect on the Practitioner’s business interests due to the rank of the doctor in the Ranking Algorithm.


  • PARTNERS - Karewellness’s esteemed Partners are doctors, clinic managers, and other medical practitioners, who are listed and have a profile on www.Karewellness.com and comply with the Terms of Use of www.Karewellness.com.
  • Online Appointment Booking is a facility offered to patients for booking appointments online with our partners .
  • The two-fold objective is to ensure:
    • Excellent experience for our patients by minimizing their waiting time
    • Excellent experience for our partners by maximizing their utilization of time


  • Every doctor should honor all appointments booked via Karewellness.com.
  • It is mandatory that the patient meets the same doctor with whom the appointment has been confirmed.
  • The doctor should communicate about any expected delay/cancellation at least 2 hours prior to the scheduled time of appointment.
  • Non-compliance to the above will lead to poor patient experience
  • Karewellness provides the services on “as is” and “as available” basis. Karewellness does not represent, warrant or guarantee that your access to or use of Karewellness.com: (a) will be uninterrupted or error free; or (b)will result in any requests for appointments. Notwithstanding anything contained herein, Karewellness disclaims all liability for any act or omission of you, any Patient or other third party.




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